Support

Effective date: 2026-07-22

Overview

We build Noriel for parents who are usually holding a baby with one hand.

If something is not working, tell us — we read every message.

Typical reply:** within 2 business days.

Email: support@noriel.app

When you write, it helps enormously if you include:

  • what you were doing when it went wrong

  • your device and iOS version (Settings → General → About)

  • whether you are signed in or using Noriel without an account


Please do not send screenshots containing your child's health details

unless they are necessary to explain the problem

Getting started

Do I need an account to use Noriel?

Where is my data stored?

I lost my data after reinstalling the app

Can I use Noriel offline?

Tracking and records

Which trackers are there?

Can I edit or delete an entry?

Can I add photos to the diary?

Can I get a report for the paediatrician?

Free and Premium

What can I do for free?

What happens when I reach the free limit?

What does Premium include?

Subscription and billing

How do I subscribe?

How do I cancel?

I paid but Noriel does not show Premium

I bought Premium before creating an account. Will I keep it?

My card failed. Have I lost Premium?

What is the difference between Monthly, Yearly and Lifetime?

Refunds

Does deleting my account cancel my subscription?

Sharing with a partner or caregiver

How do I invite someone?

Does the person I invite need to pay?

What can they do?

Someone joined but should not have

What happens if my Premium expires?

Is this the same as Apple Family Sharing?

Notifications and reminders

Notifications are not arriving

Why does Noriel ask about notifications only after I record something?

Your account and your data

Can I get my data out?

Deleting your account

Privacy

Legal

Privacy Policy

Terms of Service

Account Deletion Policy